Terms & Condition

Welcome to Thornlie Florist. By accessing and using our website or placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. General

These terms apply to all purchases made via our website, in-store, or over the phone. Thornlie Florist reserves the right to change or update these terms at any time without prior notice.

2. Products and Availability

All products are subject to availability. In the event a specific flower or product is unavailable, we reserve the right to substitute it with an item of equal or greater value while maintaining the overall design and quality.

3. Pricing and Payments

All prices listed are in Australian Dollars (AUD) and include GST. We accept major credit/debit cards and secure online payment methods. Prices may change without notice.

4. Delivery Policy

We deliver to Thornlie and surrounding suburbs. Same-day delivery is available for orders placed before our cut-off time (typically 1:00 PM). While we make every effort to deliver on time, unforeseen circumstances such as traffic or weather may cause delays.

For full delivery information, please see our Shipping Policy.

5. Cancellations and Refunds

Orders may be cancelled with at least 24 hours' notice. Refunds or replacements may be offered in cases of damaged goods or order errors. Due to the perishable nature of flowers, we do not accept returns for change of mind. See our Return Policy for details.

6. Order Accuracy

Please ensure all recipient information, including name, address, and contact details, is accurate. Thornlie Florist is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

7. Privacy Policy

We are committed to protecting your privacy. Personal information collected during your transaction will only be used to process your order and provide customer support. We do not sell or share your information with third parties.

8. Intellectual Property

All content on this website, including images, logos, and text, is the property of Thornlie Florist and may not be copied or used without permission.

9. Limitation of Liability

To the extent permitted by law, Thornlie Florist will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or products.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

📞 0431 996 325
📧 thornlieflorist@gmail.com