Shipping Policy

At Thornlie Florist, we are committed to delivering your flowers fresh, on time, and in perfect condition. Please read our shipping policy below for full details on how we process and deliver your orders.

Delivery Areas

We offer flower delivery across Thornlie, WA, and surrounding suburbs. For locations outside our standard delivery area, please contact us before placing an order.

Same-Day Delivery

  • Same-day delivery is available for orders placed before 1:00 PM (AWST) on weekdays and 11:00 AM on Saturdays.

  • Orders placed after the cut-off time will be delivered the next business day.

  • We do not offer regular Sunday or public holiday delivery unless for special occasions (e.g., Valentine’s Day, Mother’s Day).

Delivery Times

  • We deliver during standard business hours, typically between 9:00 AM – 5:00 PM.

  • Specific time requests can be noted, but exact delivery times are not guaranteed due to routing and traffic.

Delivery Charges

  • Delivery fees vary based on the recipient's location and are calculated at checkout.

  • Free delivery may apply for select areas or promotions — please check current offers on our website.

Recipient Not Home

If the recipient is not home:

  • Our driver will leave the flowers in a safe, shaded spot.

  • If there is no safe place to leave the flowers, a calling card will be left, and re-delivery may incur an additional charge.

Incorrect Delivery Information

Please ensure all delivery details (name, address, phone number) are accurate. Thornlie Florist is not responsible for failed deliveries due to incorrect or incomplete information.

Contact Us

For any delivery-related questions, feel free to contact us at:
📞 0431 996 325
📧 thornlieflorist@gmail.com