FAQ's

Frequently Asked Questions (FAQs)

1. Where are you located?
We are proudly based in Thornlie, Western Australia, offering high-quality floral arrangements and delivery services throughout Thornlie and nearby suburbs.

2. Do you offer same-day delivery?
Yes, we offer same-day flower delivery for orders placed before our daily cut-off time (usually by 1 PM). Please call us for urgent deliveries.

3. Can I order flowers online?
Absolutely! You can browse and place your order directly through our website. Our online store is open 24/7 for your convenience.

4. What types of occasions do you cater to?
We design flowers for all occasions including birthdays, anniversaries, weddings, new baby arrivals, sympathy, funerals, graduations, corporate events, and more.

5. Do you offer custom floral arrangements?
Yes! If you have a specific style or color in mind, our florists are happy to create a custom arrangement tailored to your needs.

6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment options.

7. How do I care for my flowers after delivery?
Each bouquet comes with care instructions. Generally, trimming the stems, changing the water daily, and keeping flowers away from direct sunlight helps them last longer.

8. Can I include a personal message with my order?
Yes, you can add a custom message at checkout. We’ll include it on a complimentary card with your flowers.

9. Do you deliver on weekends and public holidays?
We deliver on Saturdays. Sunday and public holiday delivery may be available during special occasions like Valentine’s Day or Mother’s Day. Please contact us for details.

10. How can I contact Thornlie Florist?
You can reach us by phone at 0431 996 325 or by email at thornlieflorist@gmail.com. We’re happy to help with any questions or special requests.

11. Where do you deliver flowers?
We deliver Australia-wide with same-day delivery available.
For international deliveries, we offer beautiful arrangements to the UK, USA, and New Zealand through our trusted network of partner florists. Whether it's London, New York, or Auckland, you can send elegant bouquets featuring roses, lilies, orchids, and more—perfect for any occasion.

12. Will my order look exactly like the photo?
Due to ongoing national flower supply challenges, substitutions may sometimes be necessary. We may replace certain flowers or containers with the freshest seasonal blooms available.
Rest assured, our florists always aim to match your order as closely as possible in both style and value. Some flowers may be delivered in bud form to extend their freshness and enjoyment.

13. What happens if the recipient isn’t home?
If no one is available to receive the flowers, our courier will leave the item in a safe and secure location at the delivery address.
If a secure spot isn’t available, we’ll leave a “not at home” card in the recipient’s letterbox with instructions on how to arrange redelivery or collection.

14. Do you offer same-day flower delivery?
Yes! We offer same-day delivery within Australia from Monday to Friday, provided your order is placed before 2:00 PM in the recipient’s time zone.