Privacy Policy

At Thornlie Florist, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us.

1. Information We Collect

We collect personal information that you provide to us directly, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Billing address

  • Payment details (processed securely via third-party gateways)

We may also collect non-personal data such as IP address, browser type, and website usage patterns to improve our services.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate with you about your order or inquiry

  • Improve our website and customer service

  • Send updates or promotional offers (only with your consent)

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include secure server hosting, encrypted payment gateways, and limited access to personal data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with trusted service providers (e.g., payment processors, delivery partners) strictly for the purpose of fulfilling your order.

5. Cookies

Our website uses cookies to enhance your browsing experience and gather analytics. You can choose to disable cookies through your browser settings, though some website features may not function properly as a result.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at thornlieflorist@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

📞 0431 996 325
📧 thornlieflorist@gmail.com